Return and Refund Policy for Fine Canada
At Fine Canada, we are committed to ensuring your satisfaction. Please read our detailed return and refund policy to understand your rights and our processes.
Returns
- Eligibility:
- Products must be returned within 30 days of delivery.
- Items should be unused, undamaged, and in their original packaging.
- Proof of purchase (invoice or order confirmation) is required.
- Conditions for Returns:
- Returns are applicable only for items purchased directly from our store.
- Items purchased during clearance sales or marked “final sale” are not eligible for return.
- If the product is defective, damaged during shipping, or incorrect, please contact us immediately.
- Return Process:
- Contact our customer support team at [your email] to initiate the return.
- We will provide instructions and a return shipping label if applicable.
- Returns must be shipped within 7 days of receiving the return authorization.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
Refunds
- Refund Eligibility:
- Refunds are issued only for eligible returned items after inspection.
- If the return is approved, a refund will be processed to the original payment method.
- Timeline for Refunds:
- Refunds may take up to 7-10 business days after the returned item is received and inspected.
- Deductions:
- Any shipping charges or restocking fees (if applicable) will be deducted from the refund amount unless the product was defective or incorrect.
- Non-Refundable Items:
- Gift cards, clearance items, and personalized products are non-refundable.
Exchanges
We do not offer direct exchanges. To replace an item, return the original product as per our return policy and place a new order.
Contact Us
If you have any questions or need assistance with a return or refund, feel free to contact our customer support team:
- Email: [contact@finecanada.store]
We value your trust and aim to make your shopping experience as smooth and satisfying as possible!